about-us

Complaints Procedure

 

Providing a first-class service to our customers is very important to Carole Nash Insurance Consultants (Ireland) DAC . However, we accept that things may go wrong from time to time and if they do, we are keen to listen to your views so that we can learn from any mistakes and improve our service wherever possible. With this in mind, the following procedure is in place to ensure you are kept fully up to date with the progress of your complaint and also to guarantee your complaint is managed fairly and promptly.

If you wish to complain about the services provided by Carole Nash, such as the way your policy was sold to you, please contact Carole Nash:

By phone: 1800 298 551

In writing to:

Complaints Team

Carole Nash Insurance Consultants (Ireland) DAC

Ulysses House 22/24

Foley St

Mountjoy

Dublin 1

DO1 W2T2

or by email at: dublincompliance@carolenash.ie

We will acknowledge your complaint within 5 business days. If we can’t resolve your complaint within 20 working days in writing, unless the complaint has been resolved to your satisfaction. We will investigate your complaint and a full response will be issued to you in writing upon completion of the investigation. We will update you on the progress of your complaint at intervals not greater than 20 business days. If we are unable to resolve your complaint within 40 business days, we will inform you of the expected time frame which is likely that the complaint investigation will be completed.

If your complaint is about your Insurer we are always available to help pass on your details to your Insurer and also to provide you with any support, should you need our help.